Tripwise Privacy Policy
At Tripwise, we value your privacy and are committed to safeguarding your personal information. We ensure that your data, including your name, address, and contact details, is handled securely when shared with us.
1. Scope of Privacy Protection
You are not required to disclose any personal information when visiting the Tripwise website. Users browsing our platform remain completely anonymous unless they voluntarily provide their details by creating an account or making a Booking.
2. Use of Cookies
Certain pages on our website utilize “cookies” to enhance your browsing experience and provide personalized services. Cookies help identify your browsing preferences and streamline your next visit. The data collected through cookies is used exclusively to analyze and improve our services. No personally identifiable information is gathered through cookies.
3. Collection and Use of Personal Information
When you make a Booking, purchase a service, or sign up for our newsletter, Tripwise may collect the following personal details:
- Full Name
- Contact Number
- Residential Address
- Payment Information (Credit/Debit Card Details)
- Email Address
- Age
Tripwise does not share or sell sensitive user data without explicit consent. The information collected is used for the following purposes:
3.1 Accuracy of Personal Data
Users are responsible for providing accurate personal details. Misleading or incorrect information may affect service delivery. We assume the data you provide is accurate and up-to-date. You may choose to withhold certain details, but this may limit access to some services. If you deactivate your account, some of your data may be retained for internal records, fraud prevention, and compliance with legal requirements.
3.2 Access and Security
Tripwise reserves the right to deny access to any individual if permitted by applicable laws. In the event of access denial, a written explanation will be provided unless it is deemed unreasonable. Users can submit requests to access their personal data, and verification may be required before fulfilling such requests.
3.3 Privacy Requests
For privacy-related inquiries, users can contact Tripwise through the designated Contact Us section. We strive to respond to such requests in a reasonable time frame.
4. Purpose of Data Collection
4.1 To Process Bookings and Reservations
Tripwise shares customer details such as names, addresses, and phone numbers with relevant service providers, including airlines, hotels, and transport operators, to facilitate reservations and bookings.
4.2 Promotional Offers and Marketing Communication
Tripwise may use contact details, including email addresses and phone numbers, to send promotional materials, exclusive travel discounts, and special offers. Customers can opt out of marketing communications at any time by unsubscribing.
4.3 Membership Registration
Users registering for a Tripwise account are required to provide details such as:
- Full Name
- Address
- Contact Number
- Email Address
- Login Credentials (Username and Password)
This information is collected for:
- User authentication
- Completing travel reservations
- Customer service assistance
- Personalized travel recommendations
- Improving our platform and user experience
- Booking confirmations and notifications
4.4 Customer Feedback and Surveys
Tripwise values customer feedback and may invite registered users to participate in surveys regarding their travel experiences. Participation in surveys is voluntary, and all responses remain confidential. These insights help us improve our services.
5. Protection of Financial Information
Sensitive payment details, such as credit card and bank details, are primarily processed by third-party payment gateways and financial institutions. Tripwise does not store payment information on its servers. However, should any payment details be stored, they will be safeguarded with stringent security measures.
If users accidentally share payment information with unauthorized third parties while browsing the Tripwise website, we hold no liability. Payment details may also be shared with authorized third parties solely for processing cashback rewards and discounts when applicable.
6. Data Collection for System Analysis
Tripwise automatically records session data, which may include:
- IP address
- Operating System (OS)
- Browser type
- User activity on the website
This data helps us analyze browsing behavior, identify system issues, and enhance the overall user experience. No personally identifiable information is collected during this process.
7. Privacy Policy Updates
Tripwise reserves the right to modify or update this Privacy Policy at any time. If significant changes are made, we will notify users by:
- Updating the Privacy Policy on the website and/or
- Sending an email notification and/or
- Placing a public notice on the homepage
Users are encouraged to regularly check for updates.
8. Security Measures
Tripwise takes extensive security precautions to protect user data. We implement advanced encryption, secure databases, and stringent internal protocols to safeguard your personal details from unauthorized access.
Despite these efforts, users should remain vigilant against online fraud and refrain from sharing sensitive details with unverified sources. Tripwise continuously enhances security protocols to provide a safe and secure transaction environment.
9. External Links and Third-Party Websites
Tripwise may provide links to third-party websites for additional services or promotions. However, we do not control these websites and cannot be held responsible for their data policies. Users should review the privacy policies of third-party platforms before engaging with them.
10. Compliance with Legal Obligations
Tripwise is subject to local and international data protection regulations. We may disclose user information when required by law, such as in cases of:
- Government investigations
- Legal disputes
- Regulatory compliance
11. User Rights and Responsibilities
11.1 Right to Access and Modify Data
Users have the right to request access to the personal data Tripwise has collected. Requests for modifications or deletions can be made through our customer service channels.
11.2 Opting Out of Marketing Communications
Customers who no longer wish to receive marketing emails or promotional messages can unsubscribe via the link provided in emails. However, important notifications regarding bookings or security updates will still be sent.
11.3 Data Retention Policy
Tripwise retains personal data only for as long as necessary to fulfil legal, operational, or customer service purposes. Inactive user accounts may be archived or deleted based on data retention policies.
12. Governing Law and Jurisdiction
This Privacy Policy is governed by Indian law, and any disputes related to Tripwise and its data policies fall under the jurisdiction of Indian courts.
13. Contact Information
If you have any concerns, questions, or requests regarding your privacy rights or personal data, you may reach out to our Privacy Compliance Team through the Contact Us page on the Tripwise website.
14. Acknowledgment of Agreement
By using the Tripwise website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
Tripwise remains dedicated to maintaining the highest standards of privacy and data protection. We encourage users to stay informed about our policies and security practices to ensure a safe and secure travel booking experience.
For any updates or clarifications, visit our Privacy Policy section regularly.
Thank you for choosing Tripwise. We appreciate your trust in us!
